FAQ's

  1. Design & Customization:
  • Can I commission my own design? Yes.  You can contact me through the Custom tab and I will reach out to you so that we can discuss your make them come to life.
  • Can you help me create a design? Absolutely!
  • What are my customization options? Material of yarn, color of yarn and your specified measurements.
  • Can you match specific colors like Pantones? As accurately as possible.  If not, Alternate color options are provided. 
  • What are the limitations on design complexity? We do not make custom pieces that are AI generated.

II. Ordering & Production:

  • How do I place an order? To place a custom clothing order, go to the Custom page. Determine your specific needs, including the type of apparel, quantity, design, and any desired customization methods (Size/measurements). A quote will be discussed.  After receiving a quote, confirm the order details, including pricing and production timeline, and provide any necessary artwork or design files. Once the order is confirmed, you'll typically receive a digital proof for approval before the customization process begins. 
  • What is the minimum order quantity? Clarifies any minimum requirements. 
  • How long does it take to produce my order? Time frame depends on the piece as I am a one-woman show.  Usually 2-6 weeks depending on the piece, as every piece is handmade in the order received.  Time frame can be longer if it's a large custom piece.  It is helpful to specify when the piece is needed by when you check out.
  • Do you have a size chart? I use the American Standard sizing.  i.e. Approximate Bra Cup Measurements: XS: A (28-34), S: B (30-36), M: C (32-38), L:  D (34-40), XL: DD/E (36-42), 2XL: DDD/F (38-44).
  • Do you offer rush options? Yes.  However additional charges will apply.
  • What is your deposit and balance policy? A 50% non refundable deposit is required for all custom orders.  The balance is to be paid prior to shipping. 
  • Do you ship internationally? Yes.  International shipping rates will be applied.
  • How long does shipping take? Specifies delivery timelines. 
  • What is your return policy? There are no returns or exchanges since all pieces are handmade and custom made.

IV. Garment Care:

  • What is the best way to wash/dry the garments? It all depends on the material used.  Instructions will be enclosed with every order. 

V. Other Important Information:

  • What is your customer service contact information? You can reach me via email at reina092@gmail.com.
  • How do I track my order? Tracking information is provided when items are shipped.